Welcome to elroja.shop (hereinafter referred to as “this website”). By using this website, you agree to abide by the following terms and policies. Please read the following carefully.
- General Terms
This website provides online sales services for equestrian equipment. All information is for reference only.
We reserve the right to modify, update, or terminate the website content, services, or prices at any time without notice.
All actions taken by users on this website shall comply with applicable U.S. law.
- Product Descriptions
We strive to ensure the accuracy of product descriptions, images, and specifications, but do not guarantee their complete accuracy.
Product prices are as shown at checkout. Prices may change due to promotions or market adjustments.
- One-Time Sale and Billing Terms
All items are sold on a one-time basis unless explicitly stated on the product page.
Once checkout and payment are completed, the order is confirmed and cannot be cancelled or refunded (except for cases of non-quality issues or shipping damage).
Billing and Payment Information: Payment methods include credit cards, debit cards, and certified third-party payment platforms.
Payment will be deducted from the entire order amount in one lump sum, including taxes and shipping costs.
We will send you an order confirmation and an electronic invoice, which will be the basis for final settlement.
If payment is unsuccessful, the order will not be valid.
- Shipping and Delivery
We will process your order as soon as possible and ship it through a logistics company.
Delivery time is subject to the information displayed on the page or in the confirmation email. Delays may occur due to weather, holidays, or uncontrollable factors.
For damaged or incorrectly delivered goods, please contact us within 48 hours of receiving the goods.
- Returns and Exchanges Policy
Returns and exchanges are not offered unless there is a quality issue or damage during shipping.
If goods are damaged or incorrectly delivered, please provide photos or proof, and we will provide a replacement or refund.
- Intellectual Property
All website content (text, images, logos, etc.) is protected by copyright.
Unauthorized copying, reproduction, or use for commercial purposes is prohibited.
- Disclaimer
We are not responsible for any direct or indirect losses arising from the use of this website or its products, unless otherwise stipulated by law.
Product use should follow safety regulations; the safety of riders and horses is the sole responsibility of the user.
- Terms and Conditions Modification
We reserve the right to update these Terms and Conditions at any time, and the updated version will be posted on this page. Your continued use of the website constitutes your acceptance of the modified terms and conditions.
- Contact Information
For any questions regarding the terms and conditions, orders, or invoices, please contact us as follows:
Email:
estrella@elroja.shop
support@elroja.shop
Phone:
(442) 732-2106