At elroja.shop, we are committed to providing you with fast, safe, and reliable shipping services for equestrian equipment. These shipping terms apply to all items purchased through this website. Please read them carefully before placing your order.
- Shipping Coverage
We offer domestic and international shipping services:
Within the United States: Covering all 50 states and major territories.
International Shipping: We can ship to North America, Europe, and some Asian countries (please refer to the checkout page for specific countries).
- Domestic and International Shipping Time
Within the United States: Orders are generally processed within 1-3 business days, with shipping time approximately 3-7 business days.
International Orders: Shipping time approximately 7-21 business days.
Note: Shipping times are estimates and may be delayed due to weather, holidays, customs, or force majeure.
- Import/Export and Customs Standards
International orders are subject to the import regulations and customs requirements of the destination country.
The buyer is responsible for paying customs duties, VAT, import taxes, and other related fees.
We will accurately declare the value and type of goods, but we are not liable for delays or additional charges caused by customs at the destination.
- Logistics and Partner Companies
We partner with several reputable logistics companies to ensure safe and efficient delivery:
FedEx: Domestic and international express
UPS: Domestic and international shipping
USPS: Standard domestic shipping
DHL Express: International express shipping
After shipment, you will receive an email with a tracking number to track your shipment in real time. - Packaging and Shipping Safety
All goods are professionally packaged to ensure safe transport.
Large or fragile items will be reinforced with extra protection.
Please inspect the package upon receipt. If you find any damage or shortages, please contact customer service within 48 hours and provide photos or proof. We will assist in handling the issue.
- Liability Statement
We promise to ship on time, but are not responsible for delays caused by uncontrollable factors.
For international shipments, customs at the destination may cause delays or impose taxes, and the buyer will be responsible for any related liabilities.
We recommend choosing transport insurance (optional) to protect against accidental damage or loss.