Welcome to elroja.shop’s FAQ center. Whether you’re a first-time buyer or a returning customer, we want to help you quickly resolve your questions.
- Orders & Payment
Q: How do I place an order?
A: Select the items you need, add them to your cart, fill in your shipping information, choose your payment method, and finally confirm your order to complete your purchase.
Q: Which payment methods are supported?
A: We accept major credit cards (Visa, MasterCard, American Express), debit cards, and certified third-party payment platforms.
Q: Was my order successfully paid?
A: After successful payment, you will receive an order confirmation email and an e-invoice. If you haven’t received them, please check your spam/junk mail folder or contact us.
- Products & Inventory
Q: Are the items sold on a one-time basis?
A: Yes, all our items are sold on a one-time basis unless otherwise stated on the product page. Orders are finalized after successful payment.
Q: Are the product descriptions and images accurate?
A: We strive to ensure the accuracy of product descriptions and images, but actual colors and sizes may vary slightly due to photography or monitor differences. Q: What if an item is out of stock?
A: If an item is temporarily out of stock, you can subscribe to restock notifications or view alternative items.
- Shipping and Delivery
Q: How long does it take to ship?
A: Orders are generally processed within 1-3 business days and shipped by the logistics company. Shipping time varies by region, generally 3-7 business days.
Q: How can I track my order?
A: After shipment, we will send an email with a tracking number. You can check the delivery status in real time on the logistics company’s website.
Q: What if I receive a damaged or incorrect item?
A: Please contact us within 48 hours of receiving the item and provide photos or proof. We will process the return, exchange, or resend as soon as possible.
- Returns, Exchanges, and Refunds
Q: Can I return or exchange an item?
A: Returns and exchanges are not accepted unless there is a quality issue or damage during shipping. Please report the problem within 48 hours of receiving the item, and we will provide a replacement or refund.
Q: How long does it take to get a refund?
A: Refunds are usually processed within 5-7 business days after the issue is confirmed. The exact arrival time depends on the payment method.